At Sia Fabrica, we want you to be satisfied with every purchase. This Returns & Refund Policy outlines the conditions under which you may return products and request a refund.
Eligibility for Returns
-
Returns are accepted only if the product is damaged, defective, or incorrect.
-
To be eligible, items must be unused, in their original packaging, and returned within 7 days of delivery.
-
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
-
Personal care items and customized products cannot be returned unless they are defective or damaged.
-
Items not in their original condition, or those returned after the allowed period, will not be accepted.
Return Process
-
Contact our support team at [email protected] within 7 days of receiving your order.
-
Provide your order details, photos of the item, and reason for return.
-
Our team will guide you through the return process, including pickup or return shipping instructions.
Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Exchanges
If you received a defective or damaged item, we can arrange for an exchange of the same product (subject to availability).
Cancellations
Orders may be canceled before shipment. Once shipped, cancellation is not possible, but you may follow the return process after delivery.
Contact Us
For returns, refunds, or questions, please contact us at:
Email: [email protected]